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Welcome Break is one of the UK’s largest independent motorway service operators. Its 4,500 staff annually provide world-class hospitality to 80 million visitors. High-quality washroom facilities are a fundamental part of the services they offer. To give customers a positive experience, washrooms need to be clean, fully functional and quick to use.Hand drying had previously presented problems. The hand dryers in Welcome Break washrooms were slow, expensive to run and needed considerable maintenance. To make improvements, the unreliable hand dryers were replaced with Dyson Airblade V hand dryers. Senior Unit Business Manager, Tracy Pollard, is responsible for the Leicester Forest East site, “We decided to use Dyson Airblade V hand dryers to improve on the speed, less maintenance work is involved and they’re more hygienic.” For Property and Safety Manager Simon Peene, the slowness of the previous hand dryers was a considerable drawback, “We’d just get this backlog of people wanting to dry their hands – if they bothered to dry their hands at all.”Because Dyson Airblade™ hand dryers are the fastest, most hygienic hand dryers, Welcome Break customers are now able to dry their hands in 10 seconds using HEPA-filtered air. Simon Peene explains how this will improve both customer satisfaction and crowd management, “With a 10 second dry time, as opposed to 18-20 seconds, we’re going to reduce queues at our peak times.”With all these advantages, Purchasing Coordinator Natalie Baxter says the decision to upgrade to Airblade™ technology was a simple one to make, “We just wanted to improve the washroom experience for our customers.
By Fred ~“4 stare because of price, it’s very expensive. On the one day of summer it did alright on the blowing cool air around the average size room, much better than a normal fan. It does heat the room faster on the hot air blow. We have had a few cool evenings of late and the AM05 heats the room in a few minutes. I like this machine and would recommend it to anyone, Shame about the heavy price.”By Jim Delderfield ~“Although a bit on the expensive side and excellent product and works very well. Pleased and satisfied with this one!”By Mike Perkins ~“love this fan/ heater. quiet, yet effective and occupies a small amount of space. Delivery was advised as the 18th but i actually received it on the 16th, cant beat that.”By Jan ~“This small machine really does warm the air quickly, it’s very portable and manageable especially having a remote control. As we don’t have central heating it really makes a difference.”By G-dad ~“So far I have only used the AM05 Hot &Cool for occasional heating. At this it is very good as you can heat a narrow or wide beam so I expect it to be cheaper than other heaters which essentially heat the whole room”By Alan Harding ~“we love it dose all it says would recommend it to all my friends and family a bit over priced”By Neil M ~“Although we haven’t used the Heat function in anger yet the cooler is fantastic. Quickly cools the room, looks
Thistle has 41 hotels nationwide, many in city-centre locations catering to business and leisure customers. Maintaining high standards while keeping an eye on costs is crucial. The Dyson Airblade™ hand dryer was a natural fit.The challenge Thistle first trialled the Dyson Airblade™ hand dryer at its London Victoria hotel. It was so successful, a group-wide demonstration was held soon after at Brighton Thistle. Managers and staff had a chance to discover how user-friendly, efficient and hygienic the Dyson Airblade™ hand dryer is. With the group keen to modernise its facilities, it made a lasting impression, particularly with Kevin Melbourne, Manager of Cheltenham Thistle. The solution Six months later, Cheltenham Thistle had five Dyson Airblade™ hand dryers installed. “For us, the impact on the customer in an area as important as the public washrooms was crucial,” explains Melbourne. “The modern look and efficiency of the Dyson Airblade™ hand dryer is representative of the customer service we offer our guests.” The results The Dyson Airblade™ hand dryers have been equally well received by the hotel guests. Many comment to the staff just how effective they are. It’s a response that’s been heard many times across the entire Thistle estate – eight hotels now have Dyson Airblade™ hand dryers installed. Thistle Cheltenham
“Each Dyson Airblade™ hand dryer represents a saving on waste costs. In addition, public toilet areas are no longer cluttered with paper towels. “ Gary Burkill, Head of Facilities, The Royal Marsden NHS Foundation Trust The Royal Marsden was the first hospital in the world dedicated to cancer treatment and research into causes of the illness. Together with The Institute of Cancer Research, it forms the largest cancer care centre in Europe, helping more than 40,000 patients each year.The challenge The hospital wanted an improved hand drying solution for staff and visitors. One that would reduce expenditure on conventional paper towels and meet its stringent hygiene requirements. In a healthcare environment, it’s important for hands to be completely dry – wet hands more easily attract and spread bacteria. It also had to be easily incorporated into the hospital’s cleaning schedule and address concerns about not providing paper towels as a drying option. The solution During a trial period in public bathroom areas, the Dyson Airblade™ hand dryer received immediate positive feedback. Significant ‘control of infection’ advantages were identified over traditional hot air hand dryers and paper towels. Hospital staff also noticed that toilets weren’t becoming blocked with paper towels, making the washroom safer and more hygienic. The results After the successful trial, 50 Dyson Airblade™ hand dryers have been installed in public and staff bathrooms throughout the hospital. A further 60 locations have been identified for installation across the hospital’s two sites. The Royal Marsden NHS Foundation Trust
“We wanted something that was contemporary, efficient and fitted our criteria for sustainability. The Dyson Airblade™ hand dryer seemed the natural choice. “ Ian Williams, Director of Estate Management, National Museums Liverpool National Museums Liverpool is a museums and galleries group. In 2010, its venues attracted over 2.5 million visitors. The Museum of Liverpool is the group’s latest attraction. Located on the city’s waterfront, the new 8,000m2 purpose-built building is the culmination of a £70m project. As part of the museum’s development, a hand drying solution was required that would fit the building’s sustainable approach.“At the Museum of Liverpool, we have installed a cutting-edge combined heat and power plant,” says Ian Williams, Director of Estate Management. “In terms of energy consumption, the way in which the Dyson Airblade™ hand dryer operates met our sustainability requirements.” Like the Dyson Airblade™ hand dryer, National Museums Liverpool also has a Carbon Trust accreditation. This means it is committed to further reducing its carbon footprint. Another reason that the machine appealed to the Estate Management team. “As a public sector organisation, there are requirements placed upon us to reduce our utility consumptions and our emissions,” adds Ian. “We don’t particularly want to use paper towels if we don’t have to for a number of reasons – cost, operational requirements and sustainability in terms of their purchase, use and recycling.” National Museums Liverpool installed the first Dyson Airblade™ hand dryers in February 2010, followed by a second batch in July 2011. A final installation is planned for the end of 2011. Ian and his team are more than pleased with the results: “In the simplest terms they do everything that we expected them to. They look good, they’re easy to clean and maintain, and they […]